GB/T 2792-2011 After-sales Service Certification of Commodities

　　1. Introduction of GB/T 27922-2011 after-sales service certification of commodities:

　　After-sales service certification belongs to the category of service certification. It uses the standard of "After-sales Service Evaluation System for Commodities" (GB/T 2792-2011) to audit the service ability of enterprises and evaluate the service level. If an enterprise wants to obtain a certificate of after-sales service certification, it first needs to establish a service system according to the standard of "after-sales service evaluation system for commodities" (GB/T 2792-2011). After three months of operation of the system, it submits an application for certification to Beijing Time Technology Co., Ltd. After receiving the information provided by the enterprise, the company signs a certification contract with the enterprise. According to the principles of fairness, reasonableness and standardization, the service system established by the enterprise is evaluated and evaluated, and qualified, and the corresponding star certificates are issued according to the final evaluation results.

　　2. Requirements for Acquisition of Certification

　　They should have corresponding qualifications (such as business license, organization code, relevant national administrative approval qualification or industry qualification), relevant facilities and resources, and be able to carry out normal business activities. It can provide record of business activities for more than three months.

　　3. Procedures for obtaining certification

　　The process of obtaining certification is usually divided into two stages.

　　Certification Consulting Stage: After the signing of the contract, our company will send consultant teachers to the enterprise to conduct research, determine the intention of the enterprise's certification, help the enterprise to determine the organizational structure and the division of responsibilities and powers, the coverage of the system, compile and improve the system documents needed for certification, train the personnel of the enterprise, Guide the enterprise to operate according to the requirements of the system documents, and help the enterprise. Application for certification.

　　Authentication and Audit Stage: The auditors sent by the certification bodies will check the activities of enterprises applying for the scope of certification according to the certification standards and enterprise system documents. The emphasis is to verify the situation of enterprises and compile the certification documents and records, and report to the certification bodies for certification at the end of the inspection.

　　4. Benefits of certification:

　　A. Authoritative certification, through the certification of enterprises, to prove its industry-wide service leadership in the country.

　　B. Important reference and qualification requirements for bidding, government procurement and other activities of large enterprises and institutions.

　　C. Consumer acceptance, through the certification of enterprises in products and packaging can be marked "after-sales service certification" star-level signs, convincing and verifiable, for consumers to be at ease to choose and buy.

　　D. Enterprise service standards, through the certification of enterprise service capabilities to meet national standards, can strengthen the level of service management and service capabilities.

　　E. Continuous improvement of service, improvement of service system, establishment of good after-sales service reputation, continuous improvement of service quality, and enhancement of service profit chain continuous revenue.